South Australian Transport
Subsidy Scheme
A Simpler. Faster. Safer. experience for SATSS taxi travel will soon be introduced in South Australia.
A Simpler. Faster. Safer. experience for SATSS taxi travel will soon be introduced in South Australia.
Learn more about what the new SATSS experience means for you:
This new SATSS system has been designed to make SATSS travel simpler, faster and safer for everyone.
For members this will mean no more paper vouchers, real time journey information, automatic fare calculations and automated travel notifications for carers or alternate contacts.
A new digital app for taxi drivers, called the SATSS app, is replacing the paper based voucher system — simplifying how you access subsidised taxi fares and improving how your journey information is recorded. Active SATSS members will be issued a new SATSS member ID card, which must be used to access subsidised taxi fares in South Australia.
At the beginning of a journey, the driver will use their mobile phone to scan the barcode on the SATSS member’s ID card. This will record the SATSS membership number and start the journey.
If registered, an automatic notification will be issued to the member’s nominated carer or contact. This notification will include a link to a map showing the exact route a driver is taking for the member’s journey.
When the taxi has arrived at the member’s destination, the driver will scan the member ID card barcode again to record that the journey has ended.
The driver will enter the meter value into the app, which then automatically calculates the remaining fare to be paid by the member. Members will also be able to hear this information through the phone’s text-to-speech functionality.
If a member has provided their email address to SATSS, they will be emailed a summary at the end of each journey which includes information about their journey, the total fare amount, total amount paid, and the number of trips remaining.
For the app to calculate the subsidy correctly, members must present their member ID card for scanning at the beginning and end of each journey.
To access your SATSS subsidised trips, all you need is your member ID card.
With a quick scan of your member ID card, you can pay your fare faster. The app will automatically calculate your subsidy and display the total fare payable by you.
Your new member ID card allows your journey to be recorded in real-time. This means a carer, or nominated contact can receive notifications about your journey, in real time.
Members can nominate a carer, or alternate contact to receive an automated notification by email or SMS advising them of the members journey in real time. When a member ID card is scanned at the beginning of a journey, a text or email notification will be sent to the registered contact. This notification will include a link to a map showing the exact route a driver is taking for the member’s journey. This link will be valid for two hours.
A taxi driver must have a current and valid driver accreditation to access and use the SATSS app.
The driver’s vehicle registration must be valid in order for the SATSS app to be used.
At the end of each journey, members will be emailed a summary which includes information about their journey, the total fare amount, total amount paid, and the number of trips remaining. Members can register their email address below.
Member ID cards are also linked to the SATSS database and will automatically keep track of all subsidised trips.
The conditions of use for SATSS members remain unchanged. Member’s trips will be topped up when the next allocation of trips are due.
The SATSS conditions of use for members can be viewed here (PDF, 585 KB).
If a member does not present their SATSS member ID card to the driver at any time during the journey, they will need to pay the full fare amount. If a member ID card is lost or stolen members can contact SATSS.
Your new member ID card replaces your SATSS paper vouchers. Any unused paper vouchers must be returned to SATSS. A reply paid envelope will be provided with your new SATSS member ID card.
If a journey is wholly within, or starts or ends in regional South Australia and the maximum metered fare is over $40, the driver will ask the member if they would like to use 1, 2 or 3 trips to subsidise their fare. The app will then automatically calculate and display the total fare payable by the member after the subsidy has been applied. For the app to calculate the subsidy, members must present their member ID card at the beginning and end of each journey.
To report lost or stolen member ID cards, call SATSS on 1300 360 840, or email DIT.SATSSenquiries@sa.gov.au. SATSS will cancel the lost card and will issue a new card within 5-10 business days. Member’s will not be charged to replace a member ID card*.
*Fee charged for the cost of a replacement member ID card subject to change
Paper based vouchers will still be issued for interstate journeys. To obtain interstate vouchers please call SATSS on 1300 360 840. Please allow at least 5 – 7 days for the vouchers to be posted.
Please download the application form (PDF, 801 KB) for discussion with your GP.
Members can register their details, or the details of a carer or alternative contact, to receive email notifications about their journey.
To register the following information is required: SATSS member ID number, member card CVV number (on back of member card), member surname and date of birth, and a valid email address. A mobile number for the member and/or alternate contact may also be provided if applicable.
If your member ID card is lost or stolen you must notify SATSS as soon as possible by calling SATSS 1300 360 840, or email DIT.SATSSenquiries@sa.gov.au.
SATSS will cancel your lost card, and will issue you with a new card within 5-10 business days. You will not be charged to replace a member ID card*.
*Fee charged for the cost of a replacement member ID card subject to change.
Paper based vouchers will still be issued for interstate journeys. To obtain interstate vouchers please call SATSS on 1300 360 840, or email DIT.SATSSenquiries@sa.gov.au. Please allow at least 5 – 7 days for the vouchers to be posted to you.
A new digital app for taxi drivers, called the SATSS app, has now replaced the current paper based system — simplifying the process to obtain subsidised taxi fares for SATSS members, streamlining the payment process, and improving how journey information is recorded.
Paper based vouchers will no longer be issued for subsidised taxi fares. SATSS members have been issued a new member ID card which will be used to access subsidised fares.
To process subsidised taxi fares, all accredited drivers must have a mySA GOV account, and have the app downloaded on their mobile device.
Drivers will be in breach of regulations if they do not accept SATSS via the app.
To process subsidised taxi fares, all accredited drivers must have a mySA GOV account, and have the app downloaded on their mobile device.
Drivers will be in breach of regulations if they do not accept SATSS via the app.
The new SATSS system will simplify the process to obtain subsidised taxi fares for SATSS members, streamline the payment process, and improve how journey information is recorded.
To process subsidised taxi fares, all accredited drivers must have a mySA GOV account, and have the app downloaded on their mobile device.
The SATSS app is now available for download. To download the SATSS app on your Apple or Android mobile, you can visit your app store. To create a mySA GOV account visit sa.gov.au/mysagov.
Drivers will be in breach of regulations if they do not accept SATSS via the app.
Driver’s no longer need to complete a paper based voucher for subsidised fares.
Removing the paper based voucher system means that payments made through the drivers CBS will be faster. All journey information will be automatically uploaded to the SATSS system, reducing the time it will take for trips to be processed.
Accessing the SATSS app will require drivers to log in and verify their identity, with a mySA GOV account.
A SATSS member can nominate a carer, or alternate contact, to receive an automated notification by email or text advising them of their journeys. A notification will be sent by text or email at the start of the journey with a link to a map showing their journey in real time. This link will be valid for two hours. At the end of a journey, a second notification will be sent by email that includes the total fare amount, total amount paid by the passenger, and the number of trips remaining.
The app includes a text to speech function that will read out the fare information for passengers, helping any passenger who may be vision impaired. There is a playback function within the app to repeat this information if a passenger does not hear the fare information.
A selfie function has been enabled on the app, and drivers will be randomly prompted to take a selfie to confirm their identity. This will be saved in the backend system along with the trip details for monitoring by SATSS.
The app has been designed so that a mobile device cannot scan a photo, or copy a SATSS member ID card. Fraudulent use of SATSS member ID cards, the SATSS app, or obtaining a benefit by deception, is a criminal offence and will result in Police prosecution.
Setting up a verified mySA GOV account is a two-step process – first create login details using your email address and choose a password.
Second, verify your identity by providing your driver licence details and the payment number from a registration renewal form in your name. Watch this video to assist you in setting up a verified mySA GOV account.
Alternatively, if you are still unsure if you have set up your account correctly, or do not have the documentation required to verify your identity, call Service SA on 1300 450 422 (Monday to Friday) during business hours.
If you have a digital driver’s licence or digital driver accreditation then you already have a verified mySA GOV account.
Driver’s must have a current and valid driver accreditation to access and use the SATSS app.
The app will not allow a driver to scan a SATSS member ID card if they are not accredited or the vehicle is not registered.
Drivers can create a mySA GOV account online at sa.gov.au/mysagov. For step by step instructions on how to set up a mySA GOV account, go to https://vimeo.com/468421633
To create an account and verify your identity you will need your South Australian driver’s licence and South Australian vehicle registration details. If you don’t have these available or need assistance, call Service SA on 1300 450 422 (Monday to Friday) during business hours.
While member ID cards will be issued to active SATSS members, drivers may still be presented with a paper based voucher. All paper based vouchers must be accepted while SATSS members transition to the new card scanning system. To determine if a member should use a voucher or have their member card scanned, always ask to sight their SATSS member ID card before starting the journey. If the member ID card has a barcode, it should be scanned using your SATSS app at the start and end of the journey and a paper voucher should not be accepted. Drivers will be notified when this transition period has ended and paper vouchers will no longer be accepted.
We understand getting used to a new system takes time. If a member forgets to show you their card at the start of the journey for scanning, simply scan their card twice at the end of the journey, and continue enter all other journey information including booking number and total metered fare, to calculate the subsidised fare the member must pay.
Do not charge the member the full metered fare. Kindly remind the member to present the card at the start and end of the journey in the future. Please note there may be a small delay approval for payment on journeys where the card is only scanned at the end of the journey, as SATSS will need to confirm with your CBS the correct start location and pick up time.
A summary of journeys will be sent to your mySA GOV email address each day. SATSS journeys that have synced from your app to the SATSS system, and have been approved for payment will be listed in this email. You can provide these email summaries to your Operator to receive payment for your approved SATSS journeys.
If you have queries about using the SATSS app, contact your CBS for assistance, or email DIT.SATSSenquiries@sa.gov.au.
For further information about the South Australian Transport Subsidy Scheme please contact SATSS on 1300 360 840, or email DIT.SATSSenquiries@sa.gov.au. To discuss your specific requirements please contact your CBS.
