South Australian Transport
Subsidy Scheme
A Simpler. Faster. Safer. experience for SATSS taxi travel is being introduced in South Australia.
A Simpler. Faster. Safer. experience for SATSS taxi travel is being introduced in South Australia.
At the end of each journey, members will be emailed a summary which includes information about their journey, the total fare amount, total amount paid, and the number of trips remaining. Members can register their email address below.
Member ID cards are also linked to the SATSS database and will automatically keep track of all subsidised trips.
The conditions of use for SATSS members remain unchanged. Member’s trips will be topped up when the next allocation of trips are due.
The SATSS conditions of use for members can be viewed here (PDF, 585 KB).
If a member does not present their SATSS member ID card to the driver at any time during the journey, they will need to pay the full fare amount. If a member ID card is lost or stolen members can contact SATSS.
Your new barcoded member ID card replaces your SATSS paper vouchers, and you should no longer use your paper vouchers for taxi travel in metropolitan Adelaide. Any unused paper vouchers must be returned to SATSS after this date. A reply paid envelope will be provided with your new SATSS member ID card.
New SATSS member ID cards are currently being issued to active members residing in metropolitan areas. If you have yet to receive your card, you can contact SATSS on 1300 360 840, or email DIT.SATSSenquiries@sa.gov.au.
Members who have not been issued the new barcoded card can continue to present their non-barcoded SATSS ID card and submit a paper voucher to taxi drivers to receive a subsidised fare as normal.
Once the new card system is rolled out to regional members, if a journey is wholly within, or starts or ends in regional South Australia and the maximum metered fare is over $40, the driver will ask the member if they would like to use 1, 2 or 3 trips to subsidise their fare. The app will then automatically calculate and display the total fare payable by the member after the subsidy has been applied. For the app to calculate the subsidy, members must present their member ID card at the beginning and end of each journey.
To report lost or stolen member ID cards, call SATSS on 1300 360 840, or email DIT.SATSSenquiries@sa.gov.au. SATSS will cancel the lost card and will issue a new card within 5-10 business days. Member’s will not be charged to replace a member ID card*.
*Fee charged for the cost of a replacement member ID card subject to change
Paper based vouchers will still be issued for interstate journeys. To obtain interstate vouchers please call SATSS on 1300 360 840. Please allow at least 5 – 7 days for the vouchers to be posted. If you are frequently required to travel interstate on short notice, please contact SATSS to discuss travel options.
Please download the application form (PDF, 1062 KB) for discussion with your GP.
No. As of 17 November 2020, drivers who refuse to download the SATSS mobile application or refuse to provide a SATSS member a subsidised fare if they only have a SATSS ID card for scanning are in breach of the SATSS Conditions of Use for Drivers of Taxi Services and Certain Car Services, pursuant to the Passenger Transport Regulations 2009.
If a driver refuses a SATSS member who doesn’t present a voucher, the member should note the plate number of the taxi and report it to SATSS as soon as possible. Drivers who do not comply with Conditions of Use face a $210 expiation, or a maximum Court penalty of $2500.
SATSS members are required to always carry their SATSS ID card on them while travelling in a taxi, as per their Conditions of Use for Members.
From 2 August 2021, members who have received the new barcoded SATSS ID card can no longer use paper vouchers for subsidised travel, as the card replaces the paper vouchers.
Setting up a verified mySA GOV account is a two-step process – first create login details using your email address and choose a password.
Second, verify your identity by providing your driver licence details and the payment number from a registration renewal form in your name. Watch this video to assist you in setting up a verified mySA GOV account.
Alternatively, if you are still unsure if you have set up your account correctly, or do not have the documentation required to verify your identity, call Service SA on 1300 450 422 (Monday to Friday) during business hours.
If you have a digital driver’s licence or digital driver accreditation then you already have a verified mySA GOV account.
Driver’s must have a current and valid driver accreditation to access and use the SATSS app.
The app will not allow a driver to scan a SATSS member ID card if they are not accredited or the vehicle is not registered.
Drivers can create a mySA GOV account online at sa.gov.au/mysagov. For step-by-step instructions on how to set up a mySA GOV account
To create an account and verify your identity you will need your South Australian driver’s licence and South Australian vehicle registration details. If you don’t have these available or need assistance, call Service SA on 1300 450 422 (Monday to Friday) during business hours.
While member ID cards will be issued to active SATSS members, drivers may still be presented with a paper based voucher. All paper based vouchers must be accepted while SATSS members transition to the new card scanning system.
To determine if a member should use a yellow SATSS paper voucher or have their member card scanned, always ask to sight their SATSS member ID card before starting the journey. If the member ID card has a barcode, the card should be scanned using your SATSS app.
If the SATSS member ID card does not have a barcode, the paper voucher may be accepted.
Drivers will be notified when this transition period has ended and paper vouchers will no longer be accepted.
We understand getting used to a new system takes time. If a member forgets to show you their card at the start of the journey for scanning, simply scan their card twice at the end of the journey, and continue enter all other journey information including booking number and total metered fare, to calculate the subsidised fare the member must pay.
Do not charge the member the full metered fare. Kindly remind the member to present the card at the start and end of the journey in the future. Please note there may be a small delay approval for payment on journeys where the card is only scanned at the end of the journey, as SATSS will need to confirm with your CBS the correct start location and pick up time.
A Driver Activity Report will be sent to your mySA GOV email address. SATSS journeys that have synced from your app to the SATSS system, and have been approved for payment will be listed in this email. You can provide these email summaries to your Operator to receive payment for your approved SATSS journeys.
If you have queries about using the SATSS app, contact your CBS for assistance, or email DIT.SATSSenquiries@sa.gov.au.
If you no longer wish to access information and process transactions for your driver licence and/or vehicle registration through your mySA GOV account, please click the 'Close account' link in your mySA GOV account. While you will retain a 'mySA GOV' account you will no longer have access to EzyReg Account services or be able to login to the SATSS app.
Any vehicles you have nominated for direct debit must be unsubscribed from direct debit before you can close your account.
If you have subscribed to digital renewal notices, you will be unsubscribed from the service and receive paper notices instead.
Please note: Once your account has been closed you will need to verify your identity again should you wish to use EzyReg Account services or use the SATSS app.
For further information about the South Australian Transport Subsidy Scheme please contact SATSS on 1300 360 840, or email DIT.SATSSenquiries@sa.gov.au. To discuss your specific requirements please contact your CBS.